Privacy Policy
Your privacy matters to us. This Privacy Policy explains how HireLevel University ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our websites, purchase our courses, or interact with our services.
HireLevel University is the trade name / doing business as (DBA) name of UPharma LLC, a registered limited liability company. References to "HireLevel University," "we," "us," or "our" in this Privacy Policy refer to UPharma LLC d/b/a HireLevel University.
By using our websites (hireleveluniversity.com and movetomedsales.com), our course platform (course.hireleveluniversity.com), or the GoKollab app, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
When you create an account, purchase a course, or interact with us, we may collect:
- Contact information: Your name, email address, and phone number
- Payment information: Billing details processed through FastPayDirect (we do not store full credit card numbers on our servers)
- Account information: Username, password, and profile details
- Communication data: Messages you send to our support team, responses to surveys, and feedback
- Application data: Information submitted through coaching applications (Tier 3 students)
Information Collected Automatically
When you use our websites or course platform, we automatically collect:
- Device and browser information: IP address, browser type, operating system, and device identifiers
- Usage data: Pages visited, course progress, modules completed, time spent on content, and interaction with course materials
- Cookies and similar technologies: See Section 5 below
Information from Third Parties
We may receive information about you from:
- FastPayDirect: Payment confirmation and transaction status
- GoHighLevel: Email engagement data (opens, clicks) related to our marketing communications
- GoKollab: Course platform activity and community engagement data
2. How We Use Your Information
We use the information we collect to:
- Deliver our courses: Create and manage your account, provide access to course content, track your progress, and deliver the Interview-to-Offer™ program
- Process payments: Handle purchases, payment plans, and refunds through FastPayDirect
- Communicate with you: Send course updates, enrollment confirmations, bi-weekly Q&A call reminders, and respond to support requests
- Send marketing emails: Share relevant content, promotions, and updates about HireLevel University (you can opt out at any time)
- Provide resume services: Share necessary information with our third-party career services partner for students enrolled in Tier 2 or Tier 3
- Improve our services: Analyze usage patterns to improve course content, user experience, and platform performance
- Protect our business: Detect fraud, enforce our Terms of Service, and comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share your data only in the following circumstances:
Service Providers
We work with trusted third-party services to operate our business:
- FastPayDirect — Processes all payments and payment plans on our behalf
- GoHighLevel — Powers our email marketing and automated communications
- GoKollab — Hosts our course platform and community features
- Third-party career services partner — Provides resume writing and career services for Tier 2 and Tier 3 students
Each of these providers has access only to the information necessary to perform their services and is obligated to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If HireLevel University is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy:
- Account and course data: Retained for the duration of your account and course access (lifetime access), plus 3 years after last activity
- Payment records: Retained for 7 years for tax and legal compliance
- Marketing data: Retained until you unsubscribe or request deletion
- Support communications: Retained for 2 years after resolution
When data is no longer needed, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
Our websites use cookies and similar technologies to:
- Essential cookies: Keep you logged in and maintain your session on the course platform
- Analytics cookies: Understand how visitors use our websites and identify areas for improvement
- Marketing cookies: Deliver relevant advertisements and measure the effectiveness of our marketing campaigns
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent you from accessing course content or using certain features.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we update or correct inaccurate information
- Deletion: Request that we delete your personal information (subject to legal retention requirements)
- Opt out of marketing: Unsubscribe from marketing emails at any time using the link at the bottom of any email, or by contacting us directly
- Data portability: Request your data in a commonly used, machine-readable format
To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.
7. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know: You can request details about the categories and specific pieces of personal information we have collected about you, the sources of that data, the purposes for collection, and the third parties with whom we share it.
- Right to delete: You can request deletion of your personal information, subject to certain exceptions.
- Right to opt out of sale: We do not sell your personal information. If this ever changes, we will provide a clear opt-out mechanism.
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email [email protected] with the subject line "CCPA Request."
8. Children's Privacy
HireLevel University is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected data from a minor, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us at [email protected].
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit, secure storage practices, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our websites and course content may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. The "Last Updated" date at the top of this policy reflects the most recent revision.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
UPharma LLC d/b/a HireLevel University
Email: [email protected]
Website: hireleveluniversity.com
This Privacy Policy is effective as of March 15, 2026.